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HOW CAN WE HELP
Find advice and answers from our support team fast or get in touch
ORDERING
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Q 1. How do i place my order?
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Q 2. How do I know if my order has been placed?
A Upon successful placement of order, you will receive a confirmation via email and text message -
Q 3. What are the methods of payment?
A We accept payments via bank deposit (BDO, BPI, Metrobank), GCASH, PayPal and Paymaya. -
Q 4. How long does it take to process my order?
A Kindly give us 1-2 working days to process your order for ship out. Rest assured that product/s are checked and packed securely.
SHIPPING AND DELIVERY
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Q 1. What courier company handles your delivery?
A We use Lalamove and J&T for our deliveries. -
Q 2. How long does it take for my package to arrive?
A 1. Lalamove offers SAME DAY DELIVERY SERVICE for Metro Manila areas.Orders received beyond 2:00PM will be processed the next day.
2. J&T delivery timelineAREA
SHIPPING DAYS
METRO MANILA 1-2 BUSINESS DAY LUZON
2-4 BUSINESS DAY VISAYAS AND MINDANAO 3-5 BUSINESS DAY -
Q 3. How do I track my order?
A You will receive a notification via SMS once your order has been shipped. Should you need further update, kindly coordinate directly with the courier via the following contact details: Contact # (02) 8911-1888
Warranty
Warranty Health Guard products come with a ONE (1) year warranty for service and parts and three (3) months for the bulb. The warranty however does not cover unusual wear and tear, damage resulting from accident, unauthorized repairs, and products that have been removed of its serial number.
RETURN
We offer a 7-day return policy. To be eligible for a return, the product must be in the same condition as received. Must be unused, with tags and in its original packaging. You will also need to provide receipt or any proof of purchase .
To file for a return, kindly follow the steps below:
To file for a return, kindly follow the steps below:
1
Step one
Send us an email with the details of your request. Attach photo or video for reference.
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Step two
Once verified, we shall send you a return shipping label together with instructions .
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Step three
Should you need further assistance, please do not hesistate to contact us thru our official email - support@babyzone.ph
OTHER CONCERNS
For other concerns not discussed above, please do not hesitate to send us an email for assistance.
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