Frequently Asked Questions


1. How do I know if my order has been placed?
Upon successful placement of order, you will receive a confirmation via email and text mess
2. What are the methods of payment?

We accept payments via bank deposit (BDO, BPI, Metrobank), GCASH, PayPal and Paymaya.

3. How long does it take to process my order?
Kindly give us 1-2 working days to process your order for ship out. Rest assured that product/s are checked and packed securely.


1. What courier company handles your delivery?
We use MrSpeedy, Ninjavan, CLIQNSHIP and J&T for our deliveries.
2. How long does it take for my package to arrive?
A. MrSpeedy offers SAME DAY DELIVERY SERVICE for Metro Manila areas.
B. Ninjavan
C. J&T


3. How do I track my order?
You will receive a notification via SMS once your order has been shipped. Should you need further update, kindly coordinate directly with the courier via the following contact details:

A. MrSpeedy
C. J&T


J&T courier
Contact # (02) 8911-1888
1-2 days Manila
3-7 visayas
5-10 Mindanao

Mr. Speedy
Contact # 09164297236
Same day

Contact # 09178395561
1-3 working days manila
3-5 working days provincia


Health Guard products come with a 1 year limited warranty for service and parts and three (3) months for the bulb. The warranty however does not cover unusual wear and tear, damage resulting from accident, unauthorized reparis, and products that have been removed of its serial number.


Our products are known for its quality. All orders undergo rigid checking before packing and shipping out. Should you encounter any problem, please feel free to get in touch with us via email ( ) with the details, photo and video for reference. We will immediately contact you once we have looked into the details you have provided.


For other concerns not discussed above, please do not hesitate to send us an email at for assistance.